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Tax Hardship Center Better Business Bureau
Reviews: Real Reviews on BBB
Read what other clients have to say about their experience with THC on the BBB portal.
Tax Hardship Center Better Business Bureau
Reviews: Real Reviews on BBB
Read what other clients have to say about their experience with THC on the BBB portal.
We are BBB Accredited Business in Westlake Village, CA
Rating
A +
Rating Since
2018
Total Years in Business
12
Customer Reviews Summary
Overall Rating
4.7 / 5
AI-generated from the text of customer reviews across the web
Many reviewers found THC’s team to be knowledgeable and easy to work with, guiding them through the various tax issues and process. Customers have also mentioned the ease of the process and significant savings from negotiated settlements. However, experiences may vary depending on individual situations. Customers appreciated being kept informed throughout the process. Overall, THC Tax Resolution seems to be a strong contender for those seeking help with tax issues. Their expertise, communication, and client focus are definite positives.
Outcomes
Did the company achieve a successful outcome (reduced debt, lifted lien) as promised?
4.5
Communication
Clear and consistent updates? Responsive to questions?
4.9
Fees and Transparency
Were fees clear and upfront? Did the final cost match expectations?
4.8
Customer Service
Professional, Empathetic & Helpful?
4.9
Experience and Qualifications
Did the reviewer feel confident in the company's knowledge and Expertise?
4.7
Tax Hardship Center’s BBB Reviews Specificity
We've gathered trusted information, real customer experiences, and expert insights from Better Business Bureau to help you make an informed decision.
Strengths
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Successful negotiations leading to significant savings.
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Clear communication and updates.
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High confidence in the team's expertise and qualifications.
Challenges
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Mixed experiences with final costs versus initial expectations.
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Varied outcomes depending on individual circumstances.
Customer Reviews
Gary M
05/29/2024
I review a lot of businesses. I am Fair and want to provide information for people who genuinely are looking at a business to use for themselves. Regarding doing business with the Tax Hardship Center is: It's too good to be true but WOW. They help me so much I felt like I was out of a 10 year prison at the end. The feeling I had after they worked out all the issues I had with back tax penalties etc., was just such a relief. Special thanks to: Josh Bensimhon Senior Tax Analyst, my first impression on the phone. After 2 months of searching he was the first person that put me at ease, Jessy Zhu, Tax Preparer, for the speed and accuracy of getting the electronic form filled in and filed and Leslie Welch, Tax Preparation Associate, who clearly and precisely explained what my role was and the timeline I was on . Kudos this business was a life saver!
Jim A
10/13/2023
I am very happy with Tax Hardship Center as they work out a deal with IRS and this resolved the problem. I have made a mistake in the taxes in 2019 and 2020 but they we able to give the IRS the information that was needed and my problems we solved Very Patient and works with the to Provide all the documents they needed to resolved this. Great Job !
Rosalie G
05/20/2024
I have been given the runaround by the Tax Hardship Center. They kept telling me the resolution would take time and it has been since October 2023 that this has dragged on. The cost to me was $4500.00 and I have gotten bad advice. I have sent them everything they have asked for and they have advised that I should stop paying IRS the monthly payment plan that I have and i should go into default with IRS. That is terrible advice. They even advised me to close my checking account so IRS could not deduct the monthly payment for the plan I currently have with IRS. I know this is bad advice and I refuse to follow such bad advice. Also, the agent I was dealing with has changed and when they finally told me that, i have sent the new agent two emails and she does not respond. This is the worst company I have ever dealt with. They are unresponsive and every time I wanted to obtain status, I had to reach out to them. I firmly believe I am entitled to a return of the money I paid to the Tax Hardship Center in the amount of $4500.00. I am 790 years old and Tax Hardship Center has taken unfair advantage of me. I need the $4500.00 back and have made that request verbally and in writing and I am ignored.
Ashley D
02/29/2023
I felt completely lost when I received the letter from the IRS stating that I owed $15,000. It totally took my breath away and I had no idea what direction to go. I’m a single mom to a four year old little boy and times are tough as it is I had originally contacted the service and was actually, very unhappy with the account rep that I originally started working with. To the point where I was willing to take the loss and completely stopped answering her responding to the calls. Yesterday I received voicemail from Suzanne stating that she just would have liked to speak to me before she closed my account. She was so kind on the voicemail that I thought to myself let me give this another try, and I reached out to her within an hour she was able to ease my mind give me options and explanations on how to move forward. She was so kind and helpful and had no problem answering my million questions that I had to ask.
Margo R
09/20/2023
I my experience with this program was outstanding they kept me up to date on what was going on with my case. Amazing…
Scott C
11/04/2022
So fsr, I am not too sure... I am currently working with tax hardship and will update as we go... I am saddened that they use a know scammer technique which is to get you in with enough money ($500) so that when they call you in a week, they can charge you anything... I need help with 5 years and just to be open with what they charged me... an additional $4,000... so I am paying $900/year.... I know I have issues but I think they know that you're not going to walk away from $500. I will update as more happens. Hopefully they will give $4,500 in service.
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