BBB Reviews
Tax Hardship Center BBB Reviews
Choosing a tax relief company is a serious decision. You may be dealing with IRS notices, back taxes, wage garnishment, a bank levy, payroll tax issues, or years of unfiled returns. Before you move forward, it makes sense to see what other clients have experienced.
This page gives you a clear look at Tax Hardship Center BBB reviews, common client feedback, and the types of tax problems people often come to us for help with.
We are BBB Accredited Business in Westlake Village, CA
BBB Status
Accredited
BBB rating
A+ Grade
Customer Rating
4.9/5
Accredited Since
2018
Service Area
Nationwide
Verified Client Insights
Customer Review Summary
4.7
out of 5
AI-generated from the text of customer reviews across the web
Consensus Overview
Many reviewers found THC's team to be knowledgeable and easy to work with, guiding them through the various tax issues and process. Customers have also mentioned the ease of the process and significant savings from negotiated settlements. However, experiences may vary depending on individual situations. Customers appreciated being kept informed throughout the process. Overall, THC Tax Resolution seems to be a strong contender for those seeking help with tax issues. Their expertise, communication, and client focus are definite positives.
Outcomes
Did the company achieve a successful outcome (reduced debt, lifted lien) as promised?
4.8
Communication
Clear and consistent updates? Responsive to urgent client questions?
4.9
Fees and Transparency
Were fees clear and upfront? Did the final cost match your original expectations?
4.8
Customer Service
Professional, empathetic, highly supportive & helpful?
4.9
Experience and Qualifications
Did the reviewer feel confident in the company's operational knowledge and expertise?
4.7
Verified By BBB
What Our Clients Are Saying
Real feedback from people we’ve helped navigate their tax situation.
Testimonials
Customer Reviews On Other Platforms
Hear directly from clients who trusted us with their tax matters.
I review a lot of businesses. I am fair and want to provide information for people who genuinely are looking at a business to use for themselves. Regarding doing business with the Tax Hardship Center, it’s too good to be true but WOW. They helped me so much. I felt like I was out of a 10-year prison at the end. The feeling I had after they worked out all the issues I had with back tax penalties, etc., was just such a relief.
Special thanks to: Josh Bensimhon, Senior Tax Analyst, my first impression on the phone. After 2 months of searching, he was the first person that put me at ease. Jessy Zhu, Tax Preparer, for the speed and accuracy of getting the electronic form filled in and filed. Leslie Welch, Tax Preparation Associate, who clearly and precisely explained what my role was and the timeline I was on.
Gary M.
May 29th, 2024
G
Honestly I was really skeptical about getting involved with a company that deals with tax debts. After going down the tax debt resolution rabbit hole I saw so many horror stories other worrisome things, but I needed help.. badly. I got a notice of intent to levy and I knew if I did nothing my life would basically be over so I took a chance and prayed for the best.
I’m glad I did because it worked out better than I ever could have expected. Jeremy helped me understand my options and made the plan as well as the fees easy to understand and straight forward.
It ended up getting resolved better than I could have hoped for and I can finally sleep again.
I’m grateful to Jeremy, Kimberly, and the rest of my team. Thank you Tax Hardship Center
A F.
May 28, 2025
A
If you have unresolved tax issues, this is the company work with – I had a stellar experience and my tax issues were resolved in a much shorter time period than I had anticipated. Sarah, Alex and Clay were absolutely wonderful. All calls were returned promptly and they took the time to answer all questions I had. I very much appreciate their patience.
Katherine Hess was my case manager and she was absolutely wonderful to work with-she too answered all calls promptly and stayed in close contact every step of the way and her kindness, professionalism and patience were very much appreciated. I cannot recommend this company enough. If you have unresolved tax issues this is the company to work with-they go above and beyond for their clients!
Linda Little
Sep 20, 2025
L
I didn’t know if Tax Hardship could help me. I hadn’t filed tax returns in years and the IRS was sending me bills so I got scared and buried my head in the sand. I knew I had to do something about it when the letters started coming more frequently and seemed to be getting more aggressive. I decided to hire Tax Hardship and they were incredible.
My tax prepares got my returns filed quickly and the resolution team was a God send! They kept me updated throughout the process and answered all my questions. I’m now in “good standing” with the IRS
Alice P
June 06, 2026
A
20+ years of tax relief services.
Serving clients nationwide in all 50 states
COMMON THEMES
What Clients Often Mention in Reviews
Every tax situation is unique, but our clients repeatedly highlight several key areas of our dedicated service.
Clear Guidance
Navigating tax letters, confusing deadlines, and complicated options can feel impossible. Clients mention our ability to outline clear, straightforward paths to resolve intense situations.
Back Taxes & Unfiled Returns
Falling behind on filing returns creates compounding penalty risks. Reviews frequently point to our meticulous bookkeeping assistance in catching up on past-due filings safely.
IRS Collection Support
When IRS collections escalate, fast professional support is essential. We step in immediately as authorized representatives to shield clients from direct agent pressure.
Tax Prep & Bookkeeping
Accurate historical bookkeeping is the bedrock of viable tax relief proposals. Our corporate specialists organize documents to support valid debt settlement requests.
Consistent Communication
We prioritize keeping clients informed. Reliable check-ins and responsive updates ensure you never have to wonder where your tax case stands with our firm.
Your IRS Tax Debt Situation
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Tax relief is possible
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Free Guides
Popular Resources To Read
Download the guides our team gives clients on day one, No email drip, just the information.
A complete guide to the IRS collection process
A complete guide to the the IRS Audit Defense
The IRS Collections Notice Guide
A complete guide to the the IRS collection process
A complete guide to the Unfiled Taxes
Learn how to keep the IRS from taking your paycheck
One last thing
We Welcome Honest Feedback
Client feedback helps people make informed decisions, and it helps us continue improving the way we serve taxpayers. If you have worked with Tax Hardship Center, you can share your experience through the review option below.
Please do not include sensitive tax information, Social Security numbers,
account numbers, or private financial details in a public review.